{"pageProps":{"item":{"system":{"id":"e4f19384-c187-4501-a85e-cd382028d0d0","name":"Veelgestelde vragen","codename":"faq_page","language":"en","type":"faq_page","sitemap_locations":[],"last_modified":"2020-08-17T09:48:50.3046147Z"},"elements":{"title":{"type":"text","name":"Title","value":"Frequently asked questions\n"},"url_slug":{"type":"url_slug","name":"URL Slug","value":"frequently-asked-questions"},"description":{"type":"text","name":"Description","value":"Looking for an answer? Our self-help section is the fastest way to get help. You'll find answers to many topics here, including the payment options available at GASSAN."},"most_viewed_questions":{"type":"modular_content","name":"Questions","value":["hoe_volg_ik_mijn_retourzending_","how_can_i_see_if_an_item_is_available_","gift_services","what_is_the_delivery_time_","at_which_stores_do_you_sell_rolex__37562a4","what_are_the_possibilities_for_engraving_a_jewel__","are_there_costs_associated_with_engraving_jewelry_"]},"shipping_delivery_questions":{"type":"modular_content","name":"Questions","value":["what_is_the_delivery_time__65382a3","are_there_other_costs_associated_with_shipping_","wanneer_kan_ik_mijn_bestelling_verwachten_","can_i_order_a_product_from_a_other_country_","kan_mijn_cadeau_worden_ingepakt_","hoe_kan_ik_zien_of_een_artikel_op_voorraad_is__601cba2","is_my_order_insured_"]},"pay_questions":{"type":"modular_content","name":"Questions","value":["untitled_content_item_b299f2e","insured_payment_method","which_payment_methods_does_gassan_accept_","can_i_pay_afterwards_","where_can_i_find_the_return_form_","i_live_outside_the_eu__can_i_reclaim_the_vat_and_h"]},"return_refund_questions":{"type":"modular_content","name":"Questions","value":["kan_mijn_order_worden_geretourneerd_","hoe_volg_ik_mijn_retourzending_","how_do_i_get_my_purchase_amount_back_and_when_can_","can_i_still_exchange___return_my_item_after_the_re"]},"stores_questions":{"type":"modular_content","name":"Questions","value":["untitled_content_item_b4444e0","at_which_stores_do_you_sell_rolex_","at_which_stores_do_you_sell_audemars_piguet_","is_the_product_in_stock_and_can_i_reserve_it_"]},"jewel_service_questions":{"type":"modular_content","name":"Questions","value":["untitled_content_item_85cdbe3","what_are_the_options_for_engraving_a_jewel___ring_","untitled_content_item_96c471d","are_there_costs_for_cleaning_jewelry_and_do_i_have","how_long_do_i_have_a_warranty_on_my_jewel_","i_want_to_have_my_jewelery_insured__does_gassan_of","valuations","pre_owned_jewelry"]},"watch_service_questions":{"type":"modular_content","name":"Questions","value":["what_are_the_costs_for_the_service_check_","untitled_content_item_508ec5e","are_there_costs_associated_with_removing_links_fro","what_are_the_options_for_engraving_a_watch__watch_","are_there_costs_associated_with_engraving_watches_","how_do_i_order_a_watch_strap_at_gassan_","my_watches_have_been_stolen__what_can_gassan_do_","i_would_like_to_buy_a_pre_owned_watch_and_the_watc","how_long_do_i_have_a_warranty_on_my_watch_","valuations_27e870d"]},"seo_metadata__title":{"type":"text","name":"Meta title","value":"Frequently asked questions\n"},"seo_metadata__description":{"type":"text","name":"Meta description","value":"Looking for an answer? Our self-help section is the fastest way to get help. You'll find answers to many topics here, including the payment options available at GASSAN."},"seo_metadata__alternate_url_slug":{"type":"text","name":"Alternate url slug","value":"veelgestelde-vragen"},"seo_metadata__meta_og_title":{"type":"text","name":"Meta og:title","value":""},"seo_metadata__meta_og_description":{"type":"text","name":"Meta og:description","value":""},"seo_metadata__meta_og_image":{"type":"asset","name":"Meta og:image","value":[]},"seo_metadata__meta_twitter_title":{"type":"text","name":"Meta twitter:title","value":""},"seo_metadata__meta_twitter_description":{"type":"text","name":"Meta twitter:description","value":""},"seo_metadata__meta_twitter_image":{"type":"asset","name":"Meta twitter:image","value":[]}}},"modular_content":{"are_there_costs_associated_with_engraving_jewelry_":{"system":{"id":"b11be5d3-b21a-4847-8016-36065f2e5e6b","name":"Are there costs associated with engraving jewelry and can I wait for this or do I have to schedule an appointment?","codename":"are_there_costs_associated_with_engraving_jewelry_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T15:22:36.3053004Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"are-there-costs-associated-with-engraving-jewelry-and-can-i-wait-for-this-or-do-i-have-to-schedule-an-appointment"},"title":{"type":"text","name":"Title","value":"Are there costs associated with engraving jewelry and can I wait for this or do I have to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"The cost of engraving a jewel at GASSAN is € 22.00 per one line and € 28.00 per two lines. For a hand engraving the costs for a capital letter are € 7.00 per letter and for a small letter € 3.50 per letter. \n\nIf an external engraver is to be used, GASSAN will communicate a quotation in advance. \n\nCustomers can turn to GASSAN seven days a week to discuss engraving in a jewel. The delivery time of an engraving will be communicated in advance by GASSAN. The delivery time depends on the workload at the workshop. "}}},"are_there_costs_associated_with_engraving_watches_":{"system":{"id":"8f4368ce-6f1d-4736-bfa5-11d85ce7f2c9","name":"Are there costs associated with engraving watches and can I wait","codename":"are_there_costs_associated_with_engraving_watches_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:51:49.5368908Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":""},"title":{"type":"text","name":"Title","value":"Are there costs associated with engraving watches and can I wait for this or do I have to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"The cost of engraving a watch at GASSAN is € 22.00 per one line and € 28.00 per two lines. For a hand engraving the costs for a capital letter are € 7.00 per letter and for a small letter € 3.50 per letter. \n\nIf an external engraver has to be used, GASSAN will communicated a quotation in advance.\n\nCustomers can contact GASSAN seven days a week to discuss engraving in a watch. The delivery time of an engraving will be communicated in advance by GASSAN. The delivery time depends on the workload at the workshop. "}}},"are_there_costs_associated_with_removing_links_fro":{"system":{"id":"cf45de7c-ade4-4c20-8ec2-7d25982bcf4f","name":"Are there costs associated with removing links from a watch strap and can I wait for this or do I have to schedule an appoinand en kan ik hierop wachten of dien ik hiervoor een afspraak in te plannen?","codename":"are_there_costs_associated_with_removing_links_fro","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:54:51.6546372Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":""},"title":{"type":"text","name":"Title","value":"Are there costs associated with removing links from watch straps and can I wait for this or do I have to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"At GASSAN there is no charge for the shortening of a watch strap. When a watch is offered that is not in optimal condition, the shortening of the strap should first be discussed with our watch manufacturers.\n\nDepending on the workload of our watchmakers, you can wait for the shortening of your watch band."}}},"are_there_costs_for_cleaning_jewelry_and_do_i_have":{"system":{"id":"755f9b16-a589-4049-974a-ec0b3818071d","name":"Are there costs for cleaning jewelry and do I have to schedule an appointment?","codename":"are_there_costs_for_cleaning_jewelry_and_do_i_have","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:13:15.7874177Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"are-there-any-charges-for-cleaning-jewelry-and-do-i-need-to-schedule-an-appointment-for-this"},"title":{"type":"text","name":"Title","value":"Are there any charges for cleaning jewelry and do I need to schedule an appointment for this?"},"answer":{"type":"text","name":"Answer","value":"The cost of cleaning a jewel is € 5.00 each for a yellow gold or rose gold jewel. The cleaning of a white gold jewel always includes rhodium. The cost is €25 per piece. \n\nThe cleaning of jewelry is with the exception of bracelets. \n\nDepending on workload at the workshop you can wait for the cleaning of a jewel."}}},"are_there_other_costs_associated_with_shipping_":{"system":{"id":"69892116-fea6-4ec9-acf7-50a173a36d69","name":"Are there other costs associated with shipping?","codename":"are_there_other_costs_associated_with_shipping_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-06T10:52:54.2235567Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"Are there other costs associated with shipping?"},"title":{"type":"text","name":"Title","value":"Are there other costs associated with shipping?"},"answer":{"type":"text","name":"Answer","value":"We ship our products free of charge within the Netherlands. In most cases, the packet will be delivered the next working day. However, delivery is dependent on PostNL. To prevent delay in shipping, please fill in your details carefully and correctly. Incorrect shipping information will cause delays. You can track your packet by means of a tracking number. You will receive the tracking number by email after payment and shipping of the product. If you have created an account while ordering, you can also find your tracking number in your account."}}},"at_which_stores_do_you_sell_audemars_piguet_":{"system":{"id":"f7930634-f1c1-4c65-a399-1dc06ae868e6","name":"At which stores do you sell Audemars Piguet?","codename":"at_which_stores_do_you_sell_audemars_piguet_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:53:12.5883267Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"at-which-stores-do-you-sell-audemars-piguet"},"title":{"type":"text","name":"Title","value":"At which stores do you sell Audemars Piguet?"},"answer":{"type":"text","name":"Answer","value":"\n93/5000\nThe Audemars Piguet collection is available at the GASSAN Boutique and GASSAN Dam Square."}}},"at_which_stores_do_you_sell_rolex_":{"system":{"id":"73e40daa-be38-4673-bf87-3c01b705be5d","name":"At which stores do you sell Rolex?","codename":"at_which_stores_do_you_sell_rolex_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:52:11.2367194Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"at-which-stores-do-you-sell-rolex"},"title":{"type":"text","name":"Title","value":"At which stores do you sell Rolex?"},"answer":{"type":"text","name":"Answer","value":"The Rolex collection is available at GASSAN Diamonds and GASSAN Dam Square.\n\nThis collection is not available online."}}},"at_which_stores_do_you_sell_rolex__37562a4":{"system":{"id":"37562a4f-6378-40f7-947d-5662b5e03725","name":"At which stores do you sell Rolex?","codename":"at_which_stores_do_you_sell_rolex__37562a4","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T15:21:50.5196644Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"at-which-stores-do-you-sell-rolex"},"title":{"type":"text","name":"Title","value":"At which stores do you sell Rolex?"},"answer":{"type":"text","name":"Answer","value":"The Rolex collection is available at GASSAN Diamonds and GASSAN Dam Square.\n\nThis collection is not available online."}}},"can_i_order_a_product_from_a_other_country_":{"system":{"id":"dc291a86-fe0c-428c-b501-7bf18bd25635","name":"Can I order a product from a other country?","codename":"can_i_order_a_product_from_a_other_country_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-10T10:22:00.8114892Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"can-i-order-a-product-from-a-other-country"},"title":{"type":"text","name":"Title","value":" Can I order a product from a other country?"},"answer":{"type":"text","name":"Answer","value":"GASSAN delivers to different countries. Find an overview of the countries and the corresponding shipping costs on the our Shipping page. "}}},"can_i_pay_afterwards_":{"system":{"id":"28a64155-42ec-4572-bc53-e6691fe04bd3","name":"Can I pay afterwards?","codename":"can_i_pay_afterwards_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:43:08.9819435Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"can-i-pay-afterwards"},"title":{"type":"text","name":"Title","value":"Can I pay afterwards?"},"answer":{"type":"text","name":"Answer","value":"No, it is not possible to pay afterwards via our webshop or in one of our branches."}}},"can_i_still_exchange___return_my_item_after_the_re":{"system":{"id":"a13c0318-16f8-4e89-8248-c1858ef43de4","name":"Can I still exchange / return my item after the return period?","codename":"can_i_still_exchange___return_my_item_after_the_re","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:50:19.1385236Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"can-i-still-exchange-return-my-item-after-the-return-period"},"title":{"type":"text","name":"Title","value":"Can I still exchange / return my item after the return period?"},"answer":{"type":"text","name":"Answer","value":"U kunt hiervoor contact opnemen met onze klantenservice. "}}},"gift_services":{"system":{"id":"8d7a0a83-af32-41d0-ad1a-54365c208408","name":"Can my order be wrapped as a gift?","codename":"gift_services","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-13T12:36:34.8025598Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"can-my-order-be-wrapped-as-a-gift"},"title":{"type":"text","name":"Title","value":"Can my order be wrapped as a gift?"},"answer":{"type":"text","name":"Answer","value":"Every purchase from GASSAN is a gift in itself. Your purchase will be luxuriously packed and wrapped in dark blue wrapping paper. This is a free service."}}},"hoe_kan_ik_zien_of_een_artikel_op_voorraad_is__601cba2":{"system":{"id":"601cba21-b69b-4fa2-a837-2383f30cfdb5","name":"Hoe kan ik zien of een artikel op voorraad is?","codename":"hoe_kan_ik_zien_of_een_artikel_op_voorraad_is__601cba2","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-08-17T09:47:28.4755192Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"how-can-i-see-if-an-item-is-available"},"title":{"type":"text","name":"Title","value":"How can I see if an item is available?"},"answer":{"type":"text","name":"Answer","value":"The web shop is equipped with a stock system. If you wish to order more items than the available stock, you will then be notified. You can always contact us if you would like to order more items than the available stock. We will consult our suppliers regarding such order requests."}}},"hoe_volg_ik_mijn_retourzending_":{"system":{"id":"60113359-409d-478f-99f1-cb7dae5cf83b","name":"Hoe volg ik mijn retourzending?","codename":"hoe_volg_ik_mijn_retourzending_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:27:02.348988Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"how-do-i-track-my-return-order"},"title":{"type":"text","name":"Title","value":"How do I track my return order?"},"answer":{"type":"text","name":"Answer","value":"\nAfter your return notification you will receive a return label with which you can return the products free of charge. When you have submitted the return to a postal drop off point, you will receive an e-mail from My Parcel containing a track&trace code with which you can track your return."}}},"how_can_i_see_if_an_item_is_available_":{"system":{"id":"026d5048-373e-4704-ad9b-db73fb1549a7","name":"How can I see if an item is available?","codename":"how_can_i_see_if_an_item_is_available_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-07T08:15:17.5556963Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":""},"title":{"type":"text","name":"Title","value":"How can I see if an item is available?"},"answer":{"type":"text","name":"Answer","value":"The web shop is equipped with a stock system. If you wish to order more items than the available stock, you will then be notified. You can always contact us if you would like to order more items than the available stock. We will consult our suppliers regarding such order requests."}}},"how_do_i_get_my_purchase_amount_back_and_when_can_":{"system":{"id":"ab65df33-728b-436b-beb4-250bd04d13f9","name":"How do I get my purchase amount back and when can I expect the amount?","codename":"how_do_i_get_my_purchase_amount_back_and_when_can_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:49:38.8981061Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"how-do-i-get-my-purchase-amount-back-and-when-can-i-expect-the-amount"},"title":{"type":"text","name":"Title","value":"How do I get my purchase amount back and when can I expect the amount?"},"answer":{"type":"text","name":"Answer","value":"\n181/5000\nWhen your order has been received in good order, you will receive the purchase amount back in the same way as the payment. The purchase is on your account within 5 working days?"}}},"how_do_i_order_a_watch_strap_at_gassan_":{"system":{"id":"fb309090-0722-4715-b295-097602eaba2a","name":"How do I order a watch strap at GASSAN?","codename":"how_do_i_order_a_watch_strap_at_gassan_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:09:57.4854431Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"how-do-i-order-a-watch-strap-at-gassan"},"title":{"type":"text","name":"Title","value":"How do I order a watch strap at GASSAN?"},"answer":{"type":"text","name":"Answer","value":"In this mail you should mention the following information; the brand of the watch and the reference, series and case number as well as a clear description of the desired strap such as the type of material, the length of the strap, the desired color and the type of closure are important. \n\nA deposit must always be made for watch straps provided that the watch itself has been returned to GASSAN.\n\nThe down payment standard is € 10.00 for the low segment, € 50.00 for the middle segment and € 150.00 for the high segment.\n\nA quotation will be communicated to you in advance by GASSAN.\n"}}},"how_long_do_i_have_a_warranty_on_my_jewel_":{"system":{"id":"ee073009-079c-4746-aa17-39d15189bf7f","name":"How long do I have a warranty on my jewel?","codename":"how_long_do_i_have_a_warranty_on_my_jewel_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:15:58.8300426Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"how-long-do-i-have-a-warranty-on-my-jewel"},"title":{"type":"text","name":"Title","value":"How long do I have a warranty on my jewel?"},"answer":{"type":"text","name":"Answer","value":"GASSAN does not offer insurance for valuables. To insure jewelry we advise you to take out a valuables insurance."}}},"how_long_do_i_have_a_warranty_on_my_watch_":{"system":{"id":"f97a7351-abe7-4908-aeb5-c9efe97de75d","name":"How long do I have a warranty on my watch?","codename":"how_long_do_i_have_a_warranty_on_my_watch_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:19:48.7037345Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"how-long-do-i-have-a-warranty-on-my-watch"},"title":{"type":"text","name":"Title","value":"How long do I have a warranty on my watch?"},"answer":{"type":"text","name":"Answer","value":"When you buy a watch, the manufacturer's warranty applies. You will receive a warranty certificate including instructions for use. In case of defects caused by an external factor such as a blow or impact or incorrect use, the warranty will be void. "}}},"i_live_outside_the_eu__can_i_reclaim_the_vat_and_h":{"system":{"id":"988f1093-1e29-4148-a0fa-790da4de1a66","name":"I live outside the EU. Can I reclaim the VAT and how does it work?","codename":"i_live_outside_the_eu__can_i_reclaim_the_vat_and_h","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T09:58:09.5717654Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"i-live-outside-the-eu-can-i-reclaim-the-vat-and-how-does-it-work"},"title":{"type":"text","name":"Title","value":"I live outside the EU. Can I reclaim the VAT and how does it work?"},"answer":{"type":"text","name":"Answer","value":"GASSAN offers a Tax Free service in collaboration with Global Blue.\n1.\tOur sales staff will provide you with a Global Blue Tax Refund form with an attached sales receipt. Fill in this form completely.\n2.\tAt the airport or port, go to the Customs desk and present your completed Tax Free Form, passport, receipts and purchases to get a stamp on your form. Please note: if you visit several countries within the EU, you must have your form stamped at the last airport before you leave the EU. \n3.\tGo to the nearby desk or office displaying a Global Blue logo. In somecases this will be a currency exchange.\nPresent your stamped, completed Tax Free Form and your travel passport to receive the refund in cash or to your credit card.\n\nGASSAN Diamonds also provides an Early Cash Refund Kiosk on the frist and second floor. How does this work?\n1.\tScan passport and complete personal details\n2.\tScan Tax Free Form (from any retailer)\n3.\tInsert the credit card (for guarantee)\n4.\tGet your cash refund\n5.\tTake receipt confirming the refund\n\n"}}},"i_want_to_have_my_jewelery_insured__does_gassan_of":{"system":{"id":"4be311b5-abc3-40fa-adc7-b436d282747f","name":"I want to have my jewelery insured, does GASSAN offer this?","codename":"i_want_to_have_my_jewelery_insured__does_gassan_of","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-07T14:43:44.0278481Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"i-want-to-have-my-jewelery-insured-does-gassan-offer-this"},"title":{"type":"text","name":"Title","value":"I want to have my jewelery insured, does GASSAN offer this?"},"answer":{"type":"text","name":"Answer","value":"GASSAN itself does not offer valuables insurance. We advise you to take out valuables insurance for jewelery insurance."}}},"i_would_like_to_buy_a_pre_owned_watch_and_the_watc":{"system":{"id":"d9de2ce1-d4ad-42a0-824e-445707efd479","name":"I would like to buy a pre-owned watch and the watch was purchased from GASSAN. Can I check at GASSAN whether the watch was actually bought here?","codename":"i_would_like_to_buy_a_pre_owned_watch_and_the_watc","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:18:38.2545496Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"i-would-like-to-buy-a-pre-owned-watch-and-the-watch-was-purchased-from-gassan-can-i-check-at-gassan-whether-the-watch-was-actually-purchased-here"},"title":{"type":"text","name":"Title","value":"I would like to buy a pre-owned watch and the watch was purchased from GASSAN. Can I check at GASSAN whether the watch was actually purchased here?"},"answer":{"type":"text","name":"Answer","value":"GASSAN makes no promises to third parties and/or checks whether watch has been purchased from GASSAN. We can check the watch for authenticity. If an extensive check for authenticity is carried out, the watch will be taken apart. The costs for this are €50,-. If the watch only needs to be checked on the outside, this is free of charge. To check a watch for authenticity, you need to visit one of our stores. It is not possible to make a statement about the authenticity of a watch on the basis of a photo.\n\n\n"}}},"insured_payment_method":{"system":{"id":"a226861c-735b-4a04-b90d-e37e6823f705","name":"Insured payment method","codename":"insured_payment_method","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T08:23:57.1415889Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"insured-payment-method"},"title":{"type":"text","name":"Title","value":"Insured payment method"},"answer":{"type":"text","name":"Answer","value":"Your shopping experience should be as comfortable and safe as possible. GASSAN uses the latest technology to ensure that you pay every order securely online."}}},"is_my_order_insured_":{"system":{"id":"4b42e2c8-4993-444c-8d41-8a16627a1ebb","name":"Is my order insured?","codename":"is_my_order_insured_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-06T10:46:51.498304Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"is-my-order-insured"},"title":{"type":"text","name":"Title","value":"Is my order insured?"},"answer":{"type":"text","name":"Answer","value":"You have our guarantee that your purchase will be shipped in a quick and safe way. As soon as your order is shipped, it is insured until receipt.\n\nYou can track your package at all times via the Track & Trace code. As soon as your product is sent from our warehouse, you will receive a track and trace code. This code will inform you of the location of your package."}}},"is_the_product_in_stock_and_can_i_reserve_it_":{"system":{"id":"373175e6-bf64-4232-9330-a3f4928c2e31","name":"Is the product in stock and can I reserve it?","codename":"is_the_product_in_stock_and_can_i_reserve_it_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:53:53.8318155Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"is-the-product-in-stock-and-can-i-reserve-it"},"title":{"type":"text","name":"Title","value":"Is the product in stock and can I reserve it?"},"answer":{"type":"text","name":"Answer","value":"We have all products that are displayed online in stock. It is possible to reserve the product and schedule an appointment at one of our locations to view the product.\n\nThis does not apply to the Rolex collection. For the stock of the Rolex models, please contact our customer service or the Rolex Boutique."}}},"kan_mijn_cadeau_worden_ingepakt_":{"system":{"id":"7b03ce77-a351-4d39-96c2-eb89e9c5d7b6","name":"Kan mijn cadeau worden ingepakt?","codename":"kan_mijn_cadeau_worden_ingepakt_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-13T12:37:12.9842788Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"Can my order be wrapped as a gift?"},"title":{"type":"text","name":"Title","value":"\nCan my order be wrapped as a gift?"},"answer":{"type":"text","name":"Answer","value":"Every purchase from GASSAN is a gift in itself. Your purchase will be luxuriously packed and wrapped in dark blue wrapping paper. This is a free service."}}},"kan_mijn_order_worden_geretourneerd_":{"system":{"id":"71e31dde-9609-46e1-92af-68975c236381","name":"Kan mijn order worden geretourneerd?","codename":"kan_mijn_order_worden_geretourneerd_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-13T12:33:20.6634443Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"is-it-possible-to-return-my-order"},"title":{"type":"text","name":"Title","value":"Is it possible to return my order?"},"answer":{"type":"text","name":"Answer","value":"Exchanging or returning an item is free (in the Netherlands). However, the item must be received within 14 days. Exchange or return of an item is only possible if the product has been purchased online and the following conditions are met:\n\n- If all original papers (certificates, guarantees, etc.) and the original purchase receipt are present, the article is authentic and in new condition, is packed in the original (brand) box and the article is free of signs of wear and / or damage.\n- If the article has been found to be genuine and undamaged by the GASSAN specialist and the other conditions mentioned have been met, the customer will be contacted to inform them that exchange / return is approved. In that case, the purchase amount will be returned to the customer / the item may be exchanged.\n- If the article is damaged and / or unreal and / or is not provided with all the aforementioned authentic papers and documents, it cannot be accepted for exchange / return and this (where applicable also in writing (by email) with statement of reasons reported to the customer In that case the purchased item remains the property of the customer Refunds: If the product is received in good order at our return address, your money will be refunded within 28 days.\n\nGASSAN will reimburse all payments made by the consumer, including any delivery costs charged by GASSAN for the returned product. This must be done within 14 days. Otherwise the costs are for the consumer. With a return after 14 days, the consumer will not receive a refund of the amount of the product. The consumer can then exchange the product in one of our stores or receive a voucher. PLEASE NOTE: When returning a purchase with the GASSAN Giftcard, the amount will only be refunded to the GASSAN Giftcard or an online voucher will be issued. When the product has been received in good order at our return address, your money will be refunded within 28 days.\n\nIf the postal address of the consumer is not in the Netherlands but abroad, GASSAN does not have to pay for the additional shipping costs. For non-European countries, GASSAN first offers the inclusive VAT price and as soon as the customer has received the item, GASSAN refunds the Dutch VAT to the customer. VAT from the non-European country and import costs are borne by the consumer.\n\nReturns via:\nhttps://www.gassan.com/retouren"}}},"my_watches_have_been_stolen__what_can_gassan_do_":{"system":{"id":"16c9e8b5-e79d-4629-bbfa-e3aadb384cb2","name":"My watches have been stolen, what can GASSAN do?","codename":"my_watches_have_been_stolen__what_can_gassan_do_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:17:31.5165457Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"my-watches-have-been-stolen-what-can-gassan-do"},"title":{"type":"text","name":"Title","value":"My watches have been stolen, what can GASSAN do?"},"answer":{"type":"text","name":"Answer","value":"Rolex watches can be registered internally at GASSAN on the name of the customer and the serial and case number of the watch. \t\n\nGASSAN does not report to the police and/or other jewellers. \n\nFor registration of a stolen Rolex at Rolex in Switzerland a police report must be submitted with the client's name and address, serial and case number of the watch, (a copy of) the original guarantee card and (a copy of) the proof of purchase. \n\nOnly Rolex watches can be registered with GASSAN. This does not apply to watches and jewellery of another brand.\n\n"}}},"pre_owned_jewelry":{"system":{"id":"ac2ff573-e505-4ceb-8fe3-3c21e8c088c9","name":"Pre-owned jewelry","codename":"pre_owned_jewelry","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:24:25.0379177Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"i-would-like-to-buy-a-pre-owned-jewel-and-the-the-jewel-has-been-purchased-at-gassan-can-i-check-with-gassan-whether-the-jewel-was-actually-purchased-here"},"title":{"type":"text","name":"Title","value":"I would like to buy a pre-owned jewel and the the jewel has been purchased at GASSAN. Can I check with GASSAN whether the jewel was actually purchased here? "},"answer":{"type":"text","name":"Answer","value":"GASSAN makes no promises to third parties and/or checks whether a jewel has been purchased from GASSAN. To check a jewel for authenticity, you need to visit one of our branches. It is not possible to make a statement about the authenticity of a jewel on the basis of a photo."}}},"untitled_content_item_508ec5e":{"system":{"id":"508ec5e3-ae07-48a0-91bc-646b976f0d6b","name":"What does a complete Rolex overhaul consist of and should I schedule an appointment for this.","codename":"untitled_content_item_508ec5e","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:32:54.3784428Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-does-a-complete-rolex-overhaul-consist-of-and-should-i-schedule-an-appointment-for-this"},"title":{"type":"text","name":"Title","value":"What does a complete Rolex overhaul consist of and should I schedule an appointment for this."},"answer":{"type":"text","name":"Answer","value":"During a complete overhaul, your Rolex is completely dismantled and all parts are ultrasonic cleaned. Every part is checked in detail, and parts that no longer meet the functional and aesthetic standards of Rolex are replaced by original Rolex parts. The movement is carefully lubricated, after which its accuracy is electronically tested and the case and metal strap are polished. Your Rolex is then subjected to a series of stringent tests and checks to ensure its waterproofness, power reserve and accuracy. After a complete overhaul, your Rolex is covered by a 2-year maintenance warranty.\n\nCustomers can offer a Rolex watch for repair seven days a week at one of our GASSAN branches, no appointment is required.\n\nAfter handing in your watch at one of our GASSAN stores, you will receive a no-obligation quote within two weeks. After the quotation has been approved, you will receive the expected repair time and the Rolex watch will be repaired. After maintenance, the technical watch will once again meet the aesthetic standard set by Rolex Switzerland. "}}},"untitled_content_item_85cdbe3":{"system":{"id":"85cdbe3d-dc88-4448-a6ea-6835a91cb7dc","name":"Are there any costs associated with entertaining jewelry and can I wait for this or do I have to schedule an appointment?","codename":"untitled_content_item_85cdbe3","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:45:47.75915Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":""},"title":{"type":"text","name":"Title","value":"Are there any costs associated with the entertainment of jewelry and can I wait for this or do I need to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"GASSAN's gold workshop repairs purchased jewelry from its own GASSAN brands are normally free of charge . Any additional costs depend on the amount of material or diamond to be used. Jewelry other than GASSAN's own brands is sent to the service centre of the brand in question for repair. You will receive a free quote within two weeks.\n\nDepending on the workload at the gold studio, you can wait for your jewel to be repaired. Jewelry other than GASSAN's own brands will be communicated to you in advance by GASSAN."}}},"untitled_content_item_96c471d":{"system":{"id":"96c471d4-4021-4624-9640-bf34a8b3cd45","name":"are-there-costs-associated-with-engraving-jewelry-and-can-i-wait-for-this-or-do-i-have-to-schedule-an-appointment","codename":"untitled_content_item_96c471d","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:53:35.1247788Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"are-there-costs-associated-with-engraving-jewelry-and-can-i-wait-for-this-or-do-i-have-to-schedule-an-appointment"},"title":{"type":"text","name":"Title","value":"Are there costs associated with engraving jewelry and can I wait for this or do I have to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"The cost of engraving a jewel at GASSAN is € 22.00 per one line and € 28.00 per two lines. For a hand engraving the costs for a capital letter are € 7.00 per letter and for a small letter € 3.50 per letter. \n\nIf an external engraver is to be used, GASSAN will communicate a quotation in advance. \n\nCustomers can turn to GASSAN seven days a week to discuss engraving in a jewel. The delivery time of an engraving will be communicated in advance by GASSAN. The delivery time depends on the workload at the workshop. "}}},"untitled_content_item_b299f2e":{"system":{"id":"b299f2ea-9673-45c0-8937-ffff11ce153e","name":"Untitled content item","codename":"untitled_content_item_b299f2e","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:26:20.3660183Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"i-live-outside-the-eu-and-place-an-order-online-with-gassan-can-i-reclaim-the-vat-digitally-via-a-global-blue-form"},"title":{"type":"text","name":"Title","value":"I live outside the EU and place an order online with GASSAN. Can I reclaim the VAT digitally via a Global Blue form?"},"answer":{"type":"text","name":"Answer","value":"For non-European countries, GASSAN first offers the inclusive VAT price and as soon as the customer has received the item, GASSAN refunds the Dutch VAT to the customer.\n\nWhen a customer, residing outside the EU, places an online order he or she first pays the full amount. Once the customer has received the product and is certain to keep it, we refund the tax to the payment account with which the customer completed his or her purchase. GASSAN will personally agree with the customer. "}}},"untitled_content_item_b4444e0":{"system":{"id":"b4444e0d-353f-4ad4-9404-af53f201dca2","name":"Untitled content item","codename":"untitled_content_item_b4444e0","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:29:10.7472779Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"i-have-lost-my-receipt-is-it-possible-to-receive-a-new-one"},"title":{"type":"text","name":"Title","value":"I have lost my receipt, is it possible to receive a new one?"},"answer":{"type":"text","name":"Answer","value":"You can request a copy of a receipt with an exact description of the item, location of purchase as well as the date and time. GASSAN can only share this if you can show a valid proof of identity."}}},"valuations":{"system":{"id":"a079e193-3303-43f8-9ce7-bfc2bd23a9f9","name":"Valuations","codename":"valuations","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:07:20.742107Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-are-the-cost-of-valuing-jewelry-and-can-i-wait-for-this-or-do-i-need-to-schedule-an-appointment"},"title":{"type":"text","name":"Title","value":"What are the cost of valuing jewelry and can I wait for this or do I need to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"The cost of valuing jewelry is calculated by percentile GASSAN. An appraisal report is drawn up by a sworn appraiser and provided in duplicate. The calculation is a percentage of the appraised value times 0.007 with a minimum of € 50,00 at price up to € 10.000, times 0.005 with a minimum of € 75,00 at price from € 10,000 to € 25,000, times 0.00492 with a minimum of € 150,00 at price from € 25,000 to € 75,000.\n\nThe cost of valuing jewelry is calculated by percentile GASSAN. An appraisal report is drawn up by a sworn appraiser and provided in duplicate. The calculation is a percentage of the appraised value times 0.007 with a minimum of € 50,00 at price up to € 10.000, times 0.005 with a minimum of € 75,00 at price from € 10,000 to € 25,000, times 0.00492 with a minimum of € 150,00 at price from € 25,000 to € 75,000."}}},"valuations_27e870d":{"system":{"id":"27e870da-b1f6-4cdd-8cff-db80f80d6291","name":"Valuations","codename":"valuations_27e870d","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-11-02T11:44:44.9658784Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-are-the-cost-of-valuing-watches-and-can-i-wait-for-this-or-do-i-need-to-schedule-an-appointment"},"title":{"type":"text","name":"Title","value":"What are the cost of valuing watches and can I wait for this or do I need to schedule an appointment?"},"answer":{"type":"text","name":"Answer","value":"The cost of valuing watches is calculated by percentile GASSAN. An appraisal report is drawn up by a sworn appraiser and provided in duplicate. \n\nThe standard price for a valuation report is always € 40.00 per report, regardless of the value. On top of that is the appraisal of the goods:\n\no 1.50% of the total appraisal value up to EUR 10,000\no 1.00% of the total appraisal value from 10,000 euros\no With an average price of a minimum of 50 and a maximum of 500 per item.\n\nClients can offer watches for valuation at GASSAN seven days a week, there is no need to make an appointment. The delivery time of the valuation will be communicated to you in advance by GASSAN. It is not possible to make a valuation based on a photo, you will have to visit one of our GASSAN branches."}}},"wanneer_kan_ik_mijn_bestelling_verwachten_":{"system":{"id":"a172d544-ed7a-4332-b2fb-d9b49d8aced2","name":"Wanneer kan ik mijn bestelling verwachten?","codename":"wanneer_kan_ik_mijn_bestelling_verwachten_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-06T10:42:56.2661951Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":""},"title":{"type":"text","name":"Title","value":"When can I expect my order?"},"answer":{"type":"text","name":"Answer","value":"GASSAN ships all products by PostNL or FedEx (international). We strive to ship your order within 24 hours, allowing you to enjoy your new purchase as soon as possible.\n\nYou can track your package at all times via the Track & Trace code. As soon as your product is sent from our warehouse, you will receive a track and trace code. This code will inform you of the location of your package."}}},"what_are_the_costs_for_the_service_check_":{"system":{"id":"a6aa26fb-54a1-4a52-9a5a-bff2c84ae371","name":"What are the costs for the service check?","codename":"what_are_the_costs_for_the_service_check_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:30:19.3896137Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-are-the-costs-for-the-service-check"},"title":{"type":"text","name":"Title","value":"What are the costs for the service check?"},"answer":{"type":"text","name":"Answer","value":"For a service check of a Rolex watch, we advise you to have your watch analyzed. The costs of a service check are calculated according to Rolex Switzerland guidelines and the watch is delivered with a two-year maintenance guarantee. The costs and delivery time depend on the required maintenance and the condition of your Rolex. You can offer your Rolex for repair without an appointment at one of our branches after which one of the certified Rolex watchmakers will analyse the condition of your Rolex. You will receive a no-obligation quote for the costs of the required work with the associated delivery time.\n\nA full service includes a watch overhaul, case and strap polishing, water tightness testing and intensive final inspection. Repairs to the case and strap and the replacement of parts are charged separately.\n\nThe correct size of a Rolex watch strap can be adjusted free of charge, with the exception of additional parts. Prices of (watch) parts are based on trade-in, therefore these parts will not be returned.\n"}}},"what_are_the_options_for_engraving_a_jewel___ring_":{"system":{"id":"6d5e5b70-dde1-4ca2-a036-d687ce416073","name":"What are the options for engraving a jewel? (ring etc.)","codename":"what_are_the_options_for_engraving_a_jewel___ring_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-13T12:34:09.0837654Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-are-the-possibilities-for-engraving-a-jewel"},"title":{"type":"text","name":"Title","value":"What are the possibilities for engraving a jewel? "},"answer":{"type":"text","name":"Answer","value":"The possibilities depend on the type of engraving and should always be discussed in person with our goldsmiths. When engraving a jewel one should always take into account the placement of test marks and serial numbers. You can ask one of our salesmen or goldsmiths about the possibilities."}}},"what_are_the_options_for_engraving_a_watch__watch_":{"system":{"id":"8945e78e-9aa7-4eb7-97ae-e8edaead0797","name":"What are the options for engraving a watch (watch case etc.)","codename":"what_are_the_options_for_engraving_a_watch__watch_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:48:31.1871013Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-are-the-possibilities-for-engraving-a-watch-watch-case-etc"},"title":{"type":"text","name":"Title","value":"What are the possibilities for engraving a watch (watch case etc.)"},"answer":{"type":"text","name":"Answer","value":"The possibilities depend on the type of engraving and should always be discussed in person with our goldsmiths. When engraving a watch one should always take into account the placement of test marks and serial numbers. It is also not possible to place an engraving in the case of most watches with an automatic movement. You can ask one of our salesmen or goldsmiths about the possibilities.\n\n."}}},"what_are_the_possibilities_for_engraving_a_jewel__":{"system":{"id":"04f5e2f1-e47c-46b2-b4ca-4f170da7eb12","name":"What are the possibilities for engraving a jewel? (ring etc.)","codename":"what_are_the_possibilities_for_engraving_a_jewel__","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T15:22:14.5610814Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-are-the-possibilities-for-engraving-a-jewel-ring-etc"},"title":{"type":"text","name":"Title","value":"What are the possibilities for engraving a jewel? (ring etc.)"},"answer":{"type":"text","name":"Answer","value":"The possibilities depend on the type of engraving and should always be discussed in person with our goldsmiths. When engraving a jewel one should always take into account the placement of test marks and serial numbers. You can ask one of our salesmen or goldsmiths about the possibilities."}}},"what_is_the_delivery_time_":{"system":{"id":"924ffd14-2774-4183-867a-4e8f1f58c605","name":"What is the delivery time?","codename":"what_is_the_delivery_time_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:34:55.7578181Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-is-the-delivery-time"},"title":{"type":"text","name":"Title","value":"What is the delivery time?"},"answer":{"type":"text","name":"Answer","value":"When an order is placed before 15:00, we ensure that it is shipped the same "}}},"what_is_the_delivery_time__65382a3":{"system":{"id":"65382a31-c62d-4278-9bb5-bc6d107b4269","name":"What is the delivery time?","codename":"what_is_the_delivery_time__65382a3","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-08T13:35:53.4005029Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"what-the-your-delivery-time"},"title":{"type":"text","name":"Title","value":"What the your delivery time?"},"answer":{"type":"text","name":"Answer","value":"When an order is placed before 15:00, we ensure that it is shipped the same "}}},"where_can_i_find_the_return_form_":{"system":{"id":"70d1a523-365a-4893-b9d1-729ef004d629","name":"Where can I find the return form?","codename":"where_can_i_find_the_return_form_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T08:27:07.9961598Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"where-can-i-find-the-return-form"},"title":{"type":"text","name":"Title","value":" Where can I find the return form?"},"answer":{"type":"text","name":"Answer","value":"You can download and print your return form via this link:"}}},"which_payment_methods_does_gassan_accept_":{"system":{"id":"92319756-0934-4b13-b154-8447596cabcc","name":"Which payment methods does GASSAN accept?","codename":"which_payment_methods_does_gassan_accept_","language":"en","type":"faq___question","sitemap_locations":[],"last_modified":"2020-07-09T07:28:14.650578Z"},"elements":{"url_slug":{"type":"url_slug","name":"Url slug","value":"which-payment-methods-does-gassan-accept"},"title":{"type":"text","name":"Title","value":"Which payment methods does GASSAN accept?"},"answer":{"type":"text","name":"Answer","value":"After your return notification you will receive a return label with which you can return the products free of charge. When you have submitted the return to a postal drop off point, you will receive an e-mail from My Parcel containing a track&trace code with which you can track your return.\n\n- Internet banking via iDEAL\n- Mastercard\n- VISA card\n- American Express\n- PayPal\n- Bancontact / Mister Cash\n- GASSAN Gift card"}}}},"slug":"return-and-refund"},"messages":{"global":{"readMore":"Read more","goTo":"Go to","shopGassan121":"Shop GASSAN 121","moreAboutDiamonds":"More about diamonds","language":"Language","dutch":"Dutch","english":"English","all":"All","products":"Products","product":"Product","view":"View","ofPagination":"of","makeAppointment":"Make an appointment","free-delivery":"Free shipping in The Netherlands","personal-advice":"Always personal advice","free-returns":"Free returns in the Netherlands","always-insured":"Always insured","lock":"Secure 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Contact:
\nCall us on +31 (0)20 622 5333
Whatsapp us on +31 (0)6 899 359 86
\nMaandag t/m zondag van 09:00 - 17:00 uur
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